Patient satisfaction with anti-retroviral services at General Hospital, Ogoja, Cross River State, Nigeria: a cross-sectional study

Benedict Ajobgor, Remi A. Oladigbolu, Ejoh Ojong, Prince Anyanwu, Diojo E. Henry, George C. Aneke, Emmanuel Adung, Afamefune H. Nwafejeokwu


Background: Patients have explicit desires for services when visiting hospitals and inadequate inquiries of their needs may result in dissatisfaction. This study aimed to assess the level of satisfaction and its correlates amongst clients receiving ART care and treatment at the General Hospital, Ogoja, Cross River State, Nigeria.

Methods: A cross sectional study was conducted among PLHIV age ≥18 years from June 2020 to August 2020 at RISE supported ART clinic of GH Ogoja and satisfaction level was assessed using the PSQ18 instrument. Data was collected using a structured interviewer administered questionnaire and was analyzed for descriptive and inferential statistics using IBM SPSS version 23.

Results: Out of the 365 participants enrolled into the study, 60.5% were females. The mean score of PSQ-18 domain was 40.8±2.52 with the highest scores reported in accessibility/convenience (9.4±0.76) and technical quality (9.4±0.74) domains while the lowest was in time spent with doctors/case managers (3.0±0.0). The correlates of patient satisfaction were respondents involved in businesses, earning above the minimum wage, on TLD and no reported missed doses of ART and the only determinant was being on TLD.

Conclusions: Access, convenience and technical quality were perceived satisfied by patients receiving care. However, they were dissatisfied with the time spent with them and being on TLD was a determinant of patient satisfaction. Client-centric interventions should include health caregivers spending quality time with their patients and all clients weighing 20kg and above are on DTG-based regimen for their care and treatment.


HIV/AIDS, PSQ 18, Ogoja, Nigeria

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