DOI: http://dx.doi.org/10.18203/2394-6040.ijcmph20211206

Quality of health services during the pandemic COVID-19 (Descriptive study at the Pontap community health center in Palopo City)

Adam Badwi, Periyenti Ba'ru

Abstract


Background: During the COVID-19 pandemic that has hit the world including the Indonesia since March 2020, it may not reduce the quality of public health services at the Community Health Center for visiting people on the one hand, however, on the other hand, it is still necessary to prioritize the safety of patients and health workers. Health services at the Community Health Center during the Covid-19 Pandemic will be very different from the situation before COVID-19.

Methods: The research was conducted using quantitative research with a descriptive approach which was carried out at the Pontap Community Health Center, Palopo City for 3 months, namely September to November 2020.

The population in this study were all patients who visited the Pontap Community Health Center in Palopo City at the time of the study with a sample of 130 people who were determined using purposive sampling technique.

Results: The results of the study showed the reliability of health workers in the good category was 93.8%, the health worker assurance in the good category was 90.0%, tangibles displayed by health workers was more in the good category, namely 88.5%, empathy for health workers was 93.8%, good responsiveness of 90.0%.

Conclusions: So it is concluded to provide recommendations, namely for health workers to maintain professionalism at work, especially during the COVID-19 pandemic and increase their attention to patients in terms of building good communication between health workers and the public.


Keywords


Covid-19, Health Service, Pandemic, Quality

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References


Ministry of Health, RI, 2015, Ministry of Health's Strategic Plan 2015-2019.

Ministry of Health, RI, 2019, Minister of Health Regulation Number 43 of 2019 concerning Public Health Centers.

Pontap Community Health Center, 2020, Pontap Community Health Center Report.

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Parasuraman, A, et Al 1998. Conceptual Model of Service Quality and its Implikations for Future Research.