Online medical consultation: a review

Ajeet Pal Singh, Hari Shanker Joshi, Arun Singh, Medhavi Agarwal, Palveen Kaur


The Internet has been a steady source of medical data previously; it has just as of late been utilized for online private patient-doctor consultations. As of late, the market has seen a surge in applications providing healthcare services on the go. An online consultation has secured a foothold in the market and individuals are opening up to the likelihood of substituting a visit to a physical facility with an online option. This study reports a review of the literature on online medical consultation from various databases as well as various surveys and reports published. As per published work/reports/surveys, the various factors which led to a sudden surge in the online medical consultation are the convenience, shift in disease patterns, cost-effective, privacy and second opinion.


Virtual health, Telehealth, e-health, Telemedicine

Full Text:



Ibrahim Al-Mahdi, Kathleen Gray, Reeva Lederman. Online Medical Consultation: A review of literature and practice, 2015. Available at: Accessed on 6 March, 2018

Janet B. Prince. Health care crisis in America. 6th ed. New York, NY: Nova Science Publishers, Inc; 2006.

Umefjord G, Petersson G, Hamberg K. Reasons for Consulting a Doctor on the Internet: Web Survey of Users of an Ask the Doctor Service. J Med Internet Res. 2003;5(4):e26.

Edwards HB, Marques E, Hollingworth W, Horwood J, Farr M, Bernard E, et al. Use of a primary care online consultation system, by whom, when and why: evaluation of a pilot observational study in 36 general practices in South West England BMJ Open. 2017;7:e016901.

Sharma M, Majumdar D. Disease patterns in India are shifting; are entrepreneurs prepared to fix healthcare in India? 2017. Available at: Accessed on 20 January 2018.

Zuehlke E. What do Consumers Want from Virtual Visits? 2017. Available at: https://www.advisory. com/research/market-innovation-center/research-briefs/2017/virtual-visits-briefing. Accessed on 20 January 2018.

Slater C. The Doctor of the Future, 2013. Available at: Accessed 20 January 2018.

Susannah F. The online health care revolution: How the web helps Americans take better care of themselves. Washington, DC: The Pew Internet & American LifeProject; 2000. Available at: Accessed 20 January 2018.

Rideout V. Generation how young people use the Internet for health information. 2001. Available at: 20011211a/GenerationRx.pdf. Accessed 20 January, 2018.