DOI: http://dx.doi.org/10.18203/2394-6040.ijcmph20183048

Satisfaction to healthcare among elderly; comparison study between Egypt and Saudi Arabia

Faten Sami Ali Mostafa, Ekram M. El-Shabrawy, El Morsy Ahmed El Morsy, Shaimaa Ahmed Senosy

Abstract


Background: In the context of health care services; clinicians use consumer or patient satisfaction assessment to monitor their performance and alter the delivery of care in order to retain and attract customers. Also to determine how they can better meet the needs of patients and, so, improve patient compliance. This study was designed to examine the satisfaction status of elderly patients utilize the selected geriatric health centers in the study in a comparison way between Egypt and Saudi Arabia in order to improve the geriatric health care program in Egypt.

Methods: This is a cross-sectional study to assess the geriatric service through assessing the structure, process and geriatric satisfaction from the geriatric health services by an observational checklist and questionnaire. Statistical analysis was done using SPSS version 22 and Spectrum-5 software.

Results: Saudi Arabia centers were significantly higher in patients' satisfaction; there were a statistically significant difference between both countries regarding total satisfaction score (p<0.001).

Conclusions: The indicators in both countries under the study suggest a growing proportion of older people in the populations. This study has revealed that efforts to improve health care service for older people have not been fully implemented. Many older people still do not satisfy the offered medical service due to several obstacles. Policymakers must invest in the systems that would encourage and facilitate formal care provision, through partnership between the state and civil society for example and through investing in both old age and family support policies.


Keywords


Geriatric health, Geriatric's satisfaction, Comparative assessment

Full Text:

PDF

References


National Endowment for the Arts. The Arts and Aging: Building the Science. Summary of a National Academies Workshop, Research Gaps and Opportunities for Exploring the Relationship of the Arts to Health and WellBeing in Older Adults. [prepared by Mary Kent and Rose Maria Li], 2013.

United Nations Development Programme Regional Bureau for Arab States and Arab Fund for Economic and Social Development. The Arab human development report 2009 [electronic resource]: towards the rise of women in the Arab world. New York: United Nations Development Programme, 2009.

World Health Organization. Global strategy and action plan on ageing and health, 2016.

World Health Organization. World report on ageing and health, 2015.

Center, CD. Population of Egypt in the 20th Century, 2003

Laschinger HS. A psychometric analysis of patient satisfaction with nursing care quality questionnaire: an actionable approach to measuring patient satisfaction. J Nursing Care Quality. 2005;20(3);220-30.

Baer G. Population and society in the Arab East. Routledge, 2016.

Pastor DK, Vogel B. Supporting community caregiving for a spouse with dementia: Research with implications for practice. Home Healthcare Now. 2011;29(7):443-50.

Weuve JL, Boult C, Morishita L. The effects of outpatient geriatric evaluation and management on caregiver burden. The Gerontologist, 2000;40(4):429-36.

Dehghani Ahmadabad A, Bahrevar V, Zeinali A. Elderly patients’ satisfaction with provided services inYazd Shahid Sadoughi Hospital. Elderly Health J. 2016;2(1):45-9.

Javed A. Patient satisfaction towards outpatient department services in Pakistan institute of medical sciences, Islamabad. Master's thesis, Faculty of Graduate Studies, Mahidol University, 2005.